Current processing time for orders are 5-6 business days.
We do our best to process your order as soon as possible but during busy periods processing times can take up to 5-6 business or occasionally more.
All our orders and shipped in Padded Bubble Bags for extra protection.
Shipping Australia wide for small orders is by regular post, no tracking number provided. Larger orders sent by parcel or satchel generally have tracking numbers. Orders over $30.00 are generally shipped by registered mail. Orders over $70 are generally shipped by parcel.
Shipping overseas is by regular airmail. No tracking number provided. Extra cover or registered mail is provided for orders over $80.00 if available to your country. Please note the insurance and registered shipping option varies depending on the destination country, one, the other or neither may or may not be available to your country. Please contact us prior to purchase if you require express shipping, tracking numbers, insurance or registered shipping and we can advise what is available to your country.
Unfortunately we do not know all quarantine restriction that may be applicable to your country or state therefore all orders are shipped on the understanding that we have no control over any restrictions whatsoever and this responsibility is with the purchaser to ensure they have the necessary approval to import seed into their country or state.
We cannot be responsible for shipping delays, quarantine impoundments or lost or stolen items. Should you wish to insure your order or require tracking numbers please advise us at time of order placement so that we can advise any additional charges. Once we ship an order it becomes the property of the carrier and recipient of that order, no further liability is excepted by Australian Seed.
We guarantee all our seed as being fresh and of the highest quality, however we cannot replace seed that does not germinate as we have no control over how the seed was planted or the conditions they are planted in.
Any claims must be received within 30 days of order shipment. No claims will be entered into after 30 days.